Return & Exchange Policy
Exchange and restock parts must be returned to Medical Outfitters Inc. at the customer's expense to ensure proper credit. The customer is responsible for duties and taxes on return shipments.
Ship all returns to:
Medical Outfitters Inc. LLC
Attn: Returns Processing
8062 NW 66 St., Miami, FL 33166
EP.1 - All Exchanges require a valid RMA (Return Material Authorization) number. Please email firstname.lastname@example.org for an Exchange RMA number before shipment has been completed.
EP.2 - Exchange parts are identified at the time of sale and noted on all invoices
EP.3 - A "Like and Repairable" part must be received at our facility, within 30 days of the date of shipment. If an exchange part is not received within 30 days of the date of shipment, additional billing will be assessed. Additional Billing will be billed as originally stated on invoice.
EP.4 - If the exchange received is not a "Like and Repairable" part, written notification will be sent to the customer requesting them to provide a "Like and Repairable" part within 5 calendar days. If one is not received within 5 days, additional billing will be assessed. The exchanged part received may be returned at customer's request and expense, or it will become the property of Medical Outfitters Inc. after 20 days.
EP.5 – If part is shipped in a crate or pelican case, the exchanged part should be returned in the original container. A charge of $500 will be for each crate or pelican case not returned. Full credit will be issues upon the return of original container.
EP.6 - Prepaid Core Deposits - All customers not on credit terms with Medical Outfitters Inc. will be required to pay the full Additional Billing up front. This amount will be fully refunded upon receipt of an acceptable exchange item. Alternatively, the customer can choose to ship their exchange item to Medical Outfitters Inc. prior to shipment of their order.
RP.1 - Medical Outfitters Inc. allows the restocking of parts up to 30 days from original date of shipment.
RP.2 - No restock credit will be issued for Consumable parts with a purchase price of $500 or less. Consumable parts are identified at the time of sale and noted on all invoices.
RP.3 - All Restocks require a valid RMA number to be requested within 7 days of the original shipment date. Please contact the Medical Outfitters Inc. Customer Service Staff to obtain an RMA number valid for restocks only prior to returning product.
RP.4 - All Restock parts returned without a Restock RMA number will be processed as an Exchange part.
RP.5 - If the part is returned within 30 days from the original date of shipment, the following Restock credit will apply:
Un-Opened ........... 85% (Restock Fee 15%)
Opened ................. 70% (Restock Fee 30%)
After 30 Days ........ No Credit; Part processed as an Exchange
Not Returnable after 30 days
*Note: If the part is returned and found to be defective or tampered with, then restock credit will not apply
EXTENSION OF CREDIT
EOC.1 - If credit is offered, the Customer shall pay for all purchases within the terms agreed (NET30 unless noted otherwise on the invoice).
EOC.2 - The Customer shall pay a service charge of 2% per month (24% annual percentage rate) on all past due balances.
EOC.3 - In the event any third parties are employed to collect any outstanding monies owed, the Customer shall pay all reasonable collection costs. This includes all expenses Medical Outfitters Inc. incurs from a third-party collection agency and/or lawsuit.
Medical Outfitters Inc. warrant its product against any defects or malfunctions for 90 days unless otherwise specified at the time of sale. Details of warranties for X-ray tubes and other glassware will be made available at the time of order or by inquiry to Medical Outfitters Inc. This warranty is void if the serial number or security measures have been altered or removed from the product. If the failure of the product is a result of accident, abuse, misapplication or Acts of God, Medical Outfitters Inc. shall have no responsibility under this warranty policy. Warranty terms and credit terms are as follows:
WP.1 - All warranty claims require a valid RMA number (Return Material Authorization) valid for warranty only to be requested within 90 days of the original shipment date or as stated at the time of sale. Please contact the Medical Outfitters Inc. Customer Service Staff to obtain an RMA number prior to returning product.
WP.2 - DOA (Dead/Defective on Arrival) claims must be made within 7 business days of delivery date. DOA claims also require a valid RMA number.
WP.3 - Warranty Credit will only be issued when a warranty replacement has been ordered. Warranty returns without a warranty re-order will not be accepted and no credit will be issued.
WP.4 - Medical Outfitters Inc. offers technical support for all warranty claims. All requested warranty claims require the available technical support to obtain full credit for a valid warranty claim.
WP.5 - All warranty parts must be returned to Medical Outfitters Inc. within 7 days of the warranty replacement ship date.
WP.6 - All warranty parts returned without an RMA number will be processed as an Exchange part and no credit will be issued.
WP.7 - All warranty claims will undergo a technical review validation, and credit will only be issued on valid and approved warranty claims.
WP.8 - Warranty Credit - Credit for a valid warranty claim will be issued as follows:
Part received within 30 days of replacement shipment date - 66% credit
Part received within 60 days of replacement shipment date - 33% credit
Part received after 90 days of replacement shipment date - No credit issued
Invalid warranty (determined by a technical review) - Considered Open Restock
Medical Outfitters Inc. warrants that the Parts (other than X-ray tubes and other glassware) will meet manufacture specifications during the applicable warranty period, defined above. Warranties for any other parts, if any, are exclusively those offered by the manufacturer or refurbishing company of part. Except for the warranties described above, all parts are sold AS IS, and with all faults. Medical Outfitters Inc. makes no warranty of any kind, express or implied regarding the parts sold under this policy and hereby expressly disclaims all warranties, whether express or implied, including the implied warranties of merchantability and fitness for a purpose.
LIMITATION OF LIABILITY
Medical Outfitters Inc. total liability for any claim under this policy is limited to the price of the part(s) which are the basis for such claim, regardless of whether such claim is made at law, in tort, in contract or pursuant to any other theory, including strict liability. Neither Medical Outfitters Inc. nor customer will have any liability to the other for punitive, incidental, special or consequential damages such as lost profits or revenue, even if such party has been advised of the possibility of the same. The transaction described in and those occurring pursuant to this policy are each commercial transaction. Any action related to this policy shall be based solely on commercial law principles. Neither party shall have any negligence or other tort liability to the other arising from this policy or transactions occurring pursuant hereto.
SHIPMENT AND RISK OF LOSS
Unless otherwise stated, all Parts shall be shipped FOB Medical Outfitters Inc. shipping dock, with prepaid freight at Customer's expense, and title and risk of loss shall pass to Customer at that point. Unless otherwise agreed, Medical Outfitters Inc. shall select carriers.
Some parts are shipped in crates or pelican cases. Parts sold as an exchange should be returned in the same case in which the original part was shipped. A charge of $300.00 will be applied to each part shipped in a wood crate or $500.00 for each part shipped in a pelican case. Full credit will be issued upon the return of the original container.